Shipping & Returns

It's very important to us that the Shipping & Returns is simple.

See below for the details :)

Goods once purchased can not be returned.

NOTE: Please do not send your purchase back to the manufacturer.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at with a photo of the defection/damage.

If you are shipping an item over KES 7500, you should consider using a shipping service which allows for tracking and/or purchasing shipping insurance. 

We are committed to serving you on your natural skin care journey. Let us know how we can serve you better. Email us at or use the Fletna Assist app in the bottom right corner of your browser. 


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